Frequently Asked Questions
Payment
What payment methods can I use?
We accept MasterCard, Visa, and American Express credit/debit cards. Payment is processed once your order is placed. You can also conveniently pay through PayPal or Apple Pay. If you choose PayPal, you will be redirected to their secure website to log in and complete your payment. Once the transaction is finished, you'll be seamlessly directed back to our merchant website.
Where is my refund?
Refunds are processed promptly, typically within three days after we receive the returned item. It's important to note that your bank may take additional time to process the refund into your account. We kindly request that you allow up to ten working days after the item is posted back to us before contacting us regarding your refund. Rest assured, we will notify you via email once your refund has been processed.
How secure is the payment process?
Our payment process is highly secure. We use industry-standard encryption and follow best practices to protect your personal and financial information.
Do you store my payment information?
We prioritize the security of your payment information. As a result, we do not store any credit/debit card details on our systems. Your payment is securely processed by our trusted payment partners.
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, we are unable to modify the payment method. We recommend double-checking your payment details before confirming your order.
Ordering
How do I place an order?
To place an order, simply browse our website, select the desired item(s), choose any customization options if available, and click the "Add to Cart" or "Buy Now" button. Follow the prompts to enter your shipping and payment information, and confirm your order.
Where do I enter my promo code?
During the checkout process you will be prompted to enter your promo code in a dedicated box.
What if I receive a damaged or incorrect item?
In the rare event that you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue by arranging a replacement or initiating a return and refund process.
How long does it take to receive my order?
Most of our products are sourced sustainably and created especially for you. As a result it takes up to 7 days to receive your order however, with international shipments it can sometimes take up to 3 weeks.
Can I make changes to my order after it has been placed?
Once an order is submitted, it enters our processing system. Therefore, we are unable to make changes to the order details, such as shipping address or product selection. We recommend getting in touch with us immediately to try and rectify any issues.
Returns and Refunds
What is your return policy?
Our return policy allows you to return eligible items within 30 days.
How do I initiate a return?
To initiate a return, please contact our customer support team within the designated return window. They will guide you through the process and provide you with the necessary instructions and any required return authorization.
Do I have to pay for return shipping?
The responsibility for return shipping costs may vary depending on the reason for the return and our specific return policy. Please get in touch with our customer service advisors regarding the same.
How will I receive my refund?
Refunds are typically issued using the original payment method you used for the purchase. The refund will be processed once the returned item is received, inspected, and deemed eligible for a refund according to our return policy.